Pureveda

Website: https://purevedas.in

1. OVERVIEW

Pureveda (“Pureveda”, “Company”, “We”, “Us”, or “Our”) is committed to providing quality Ayurvedic, Herbal, Wellness, Nutraceutical, Personal Care, and Healthcare products through its Direct Selling Network, Authorized Distributors, Retail Partners, and Online Platforms.

Customer satisfaction is one of our highest priorities. This Cancellation Policy has been formulated to ensure a transparent, fair, and consumer-friendly process for cancellation of orders placed through Pureveda.

2. APPLICABILITY

This Cancellation Policy applies to:

• Customers

• Consumers

• Independent Distributors

• Retail Buyers

• Online Purchasers

• Any individual purchasing products from Pureveda

within India.

3. DEFINITIONS

Company

Means Pureveda.

Product

Means any Ayurvedic, Herbal, Wellness, Nutraceutical, Personal Care, Healthcare, FMCG, or other product sold by the Company.

Order

Means any purchase request placed through the Company website, Distributor network, retail channel, or authorized sales channel.

Cancellation

Means withdrawal of an order by the customer before dispatch of the product.

4. CUSTOMER ORDER CANCELLATION

A. Cancellation Before Invoice Generation

Customers may cancel their order at any time before the invoice is generated.

Process

The customer may request cancellation through the website, customer support, or authorized sales channel.

Upon successful cancellation, the order will be terminated immediately.

If payment has already been made, the customer may request a refund in accordance with the Refund Policy.

No cancellation charges shall apply for cancellations made before invoice generation.

B. Cancellation After Invoice Generation But Before Dispatch

Customers may request cancellation within 24 hours from the generation of the invoice, provided the order has not been dispatched, shipped, or released for delivery.

Cancellation Request Channels

Customers may submit cancellation requests through:

Email:

support@purevedas.in

Website:

https://purevedas.in

Customer Care:

+918160091274

Business Hours:

Monday to Saturday
10:00 AM to 6:00 PM
(Except Public Holidays)

Process

• Customer submits cancellation request.

• Company verifies order status.

• If the order has not been dispatched, cancellation will be approved.

• Confirmation of cancellation will be communicated through email, SMS, phone call, or other available communication channels.

5. CANCELLATION BY PUREVEDA

Pureveda reserves the right to cancel any order at its sole discretion in situations including but not limited to:

Order Information Issues

• Incorrect pricing

• Technical system errors

• Duplicate orders

• Fraudulent transactions

Delivery Restrictions

• Service not available at delivery location

• Restricted delivery area

• Logistics limitations

Product Availability

• Product out of stock

• Product discontinued

• Inventory mismatch

Customer Information Issues

• Incomplete address

• Invalid contact details

• Inability to verify order information

Regulatory or Compliance Issues

• Suspected misuse

• Violation of Company policies

• Compliance concerns

In such cases, the customer will be informed as soon as reasonably possible.

6. REFUND OF CANCELLED ORDERS

Where cancellation is approved and payment has already been received by the Company, refunds shall be processed as follows:

Online Payments

For payments made through:

• Credit Card

• Debit Card

• UPI

• Net Banking

• Payment Gateway

Refunds shall generally be processed within 5–7 working days to the original payment source.

Distributor or Retail Channel Payments

Where payment has been made through an Authorized Distributor or Retail Channel, refunds shall be processed to:

• Registered Bank Account

• Original Payment Source

• Verified KYC Account

within 7–10 working days after approval.

7. NON-CANCELLABLE ORDERS

Cancellation requests shall not be accepted under the following circumstances:

Dispatched Orders

Orders that have already been:

• Packed

• Dispatched

• Shipped

• Handed over to courier partners

cannot be cancelled.

Such requests shall be governed by the Company’s Return & Refund Policy, where applicable.

Expired Cancellation Window

Orders for which more than 24 hours have passed after invoice generation.

8. CUSTOMER RESPONSIBILITIES

To request cancellation, customers must:

• Provide order details.

• Use the registered mobile number or registered email address.

• Submit accurate cancellation information.

• Cooperate with verification procedures if required.

Pureveda may request supporting information before approving cancellation.

9. DELAYED DELIVERY CANCELLATION

If Pureveda is unable to deliver the product within a reasonable delivery period due to operational, logistical, or unforeseen circumstances, the customer may request cancellation of the order before dispatch.

Such requests shall be reviewed on a case-by-case basis.

10. GENERAL TERMS

• Cancellation requests must be made through official communication channels only.

• Cancellation shall become effective only after confirmation from the Company.

• Submission of a cancellation request does not automatically constitute approval.

• Refund processing timelines may vary depending on banking institutions and payment gateways.

• The Company reserves the right to verify all cancellation requests.

• This Policy applies only to orders placed and delivered within India.

11. POLICY MODIFICATIONS

Pureveda reserves the right to modify, amend, update, or replace this Cancellation Policy at any time without prior notice.

The latest version available on the official website shall prevail.

12. CONTACT INFORMATION

Pureveda

Website: https://purevedas.in

Email: support@purevedas.in

Customer Care: +918160091274

Address:
India

Pureveda
“Pure Wellness. Trusted Living.“