Website: https://purevedas.in
Pureveda (“Pureveda”, “Company”, “We”, “Our”) is committed to providing quality Ayurvedic, wellness, personal care, nutraceutical, and healthcare products to its customers through its direct selling network, authorized distributors, stockists, and online platform.
Customer satisfaction is one of our core values. This Return, Refund & Exchange Policy outlines the conditions under which products may be returned, exchanged, or refunded.
By purchasing products from Pureveda, you agree to the terms stated herein.
This Policy applies to:
Customers purchasing through https://purevedas.in
Consumers purchasing through authorized Pureveda distributors
Purchases made through authorized company channels
Direct Selling customers and end consumers
This Policy is governed by:
Consumer Protection Act, 2019
Consumer Protection (Direct Selling) Rules, 2021
Consumer Protection (E-Commerce) Rules, 2020
Sale of Goods Act, 1930
Indian Contract Act, 1872
Other applicable laws and regulations
Customers may request:
Return
Replacement
Exchange
Refund
within 30 days from the date of product delivery, subject to the conditions specified in this Policy.
Products shall be eligible for return or exchange only if:
The product must be unused, unopened, and in saleable condition.
The product must be returned with:
Original packaging
Labels
Tags
Invoices
Accessories
Promotional items (if any)
The product should not show any signs of:
Usage
Damage
Tampering
Alteration
Return requests must be initiated within the specified return period.
Returns or exchanges shall not be accepted in the following situations:
Products that have been used, consumed, or partially consumed.
Products damaged due to improper handling, negligence, misuse, or storage.
Products returned without:
Original packaging
Labels
Product seals
Accessories
Documentation
Products with altered, damaged, or missing identification markings.
Products that cannot be returned due to hygiene, safety, or health-related reasons after opening.
Requests submitted after 30 days from delivery.
Customers may initiate a return request by:
The request should include:
Order Number
Invoice Copy
Product Details
Reason for Return
Supporting Images (if applicable)
Customer submits return request within the applicable period.
Pureveda reviews the request and supporting documents.
The customer receives confirmation regarding eligibility.
If approved, the customer shall send the product to the address communicated by Pureveda.
The returned product shall undergo quality verification.
Upon approval, Pureveda shall process:
Refund, or
Replacement, or
Exchange
as applicable.
Unless the return is due to:
Wrong product supplied
Manufacturing defect
Damaged product received
the customer shall bear return shipping charges.
Where the return is due to Company error, Pureveda shall bear the applicable replacement shipping costs.
Refunds may be granted when:
Incorrect product delivered
Damaged product delivered
Product unavailable for replacement
Eligible return approved by Pureveda
Refunds shall be processed only after successful inspection and approval of returned products.
Approved refunds shall generally be processed within:
7–10 business days
from the date of successful quality verification.
Actual credit timelines may vary depending upon banking institutions and payment providers.
Payments made through:
Credit Card
Debit Card
UPI
Net Banking
Payment Gateway
shall normally be refunded to the original payment source.
Where applicable, refunds may be credited to the customer’s verified bank account.
The Company may require:
Bank Account Details
Cancelled Cheque
KYC Verification
before processing the refund.
Pureveda shall offer product exchange where:
Wrong product is delivered.
Product is damaged during transit.
Product has manufacturing defects.
Product differs materially from the order placed.
Exchange requests must be raised within the applicable return period.
If a package appears damaged or tampered at the time of delivery:
Customers are advised not to accept the shipment.
Photographs should be taken where possible.
The issue should be reported immediately.
If damage is discovered after opening:
Notify Pureveda within 24 hours of delivery.
Provide photographs or videos.
Submit invoice details.
Pureveda shall investigate and determine eligibility for replacement or refund.
If a customer receives delivery confirmation but has not actually received the product:
The issue must be reported within 7 days of delivery confirmation.
Pureveda shall coordinate with the logistics provider to investigate the matter.
All returned products are subject to inspection by Pureveda’s Quality Verification Team.
The decision of the Quality Verification Team regarding:
Product condition
Eligibility
Replacement
Refund approval
shall be final and binding.
Upon receipt of an eligible return request, Pureveda shall:
Review the request promptly.
Conduct product inspection.
Process approved refunds.
Dispatch replacement products where applicable.
Keep customers informed regarding status updates.
Pureveda shall not be responsible for:
Delays caused by courier providers.
Loss of returned shipments not delivered to the designated return address.
Incorrect information provided by customers.
Damage resulting from misuse or improper storage.
Pureveda reserves the right to amend, modify, or update this Policy at any time.
The latest version published on https://purevedas.in shall prevail.
Pureveda
Website:
https://purevedas.in
Email:
support@purevedas.in
Address:
India
Pureveda
“Pure Wellness. Trusted Living.”
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