Website: https://purevedas.in
Pureveda (“Pureveda”, “Company”, “We”, “Our”) is committed to providing timely, reliable, and efficient delivery of products purchased through our website, direct selling network, authorized distributors, stockists, and approved sales channels.
This Shipping & Delivery Policy outlines the terms governing order processing, shipment, delivery timelines, tracking, shipping charges, and related services.
By placing an order with Pureveda, you agree to the terms of this Shipping & Delivery Policy.
The objective of this Policy is to:
Ensure timely delivery of products.
Provide transparency regarding shipping timelines.
Establish clear responsibilities regarding delivery and transit.
Enhance customer satisfaction and service quality.
Comply with applicable consumer protection and direct selling regulations.
This Policy applies to all orders placed through:
Authorized Pureveda Distributors
Direct Selling Network
Company-operated sales channels
Authorized retail and distribution partners
All orders are subject to product availability and serviceability of the delivery location.
This Policy is governed by:
Consumer Protection Act, 2019
Consumer Protection (Direct Selling) Rules, 2021
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000
Other applicable laws and regulations of India
The address associated with the customer’s payment and invoicing details.
The address where the customer wishes to receive the ordered products.
Customers are responsible for ensuring that all address details provided are complete and accurate.
Pureveda delivers products across India, subject to courier service availability and serviceable PIN codes.
Customers are requested to provide the following information accurately:
Full Name
Address Line 1
Address Line 2 (if applicable)
City / Town / Village
District
State
PIN Code
Landmark
Mobile Number
Email Address
Incomplete or incorrect details may result in delays.
Upon successful receipt of an order:
Order verification shall be conducted.
Invoice shall be generated.
Products shall be packed and prepared for dispatch.
Orders are generally dispatched within 3 business days from invoice generation.
Business days mean Monday to Saturday excluding public holidays.
Delivery timelines depend on:
Delivery location
Courier network availability
Weather conditions
Public holidays
Local restrictions
Estimated delivery timelines are communicated at the time of order confirmation.
While Pureveda makes every effort to ensure timely delivery, delivery dates are estimates and may vary due to circumstances beyond the Company’s control.
Shipping charges may vary depending upon:
Order value
Delivery location
Promotional offers
Company shipping policies in force at the time of purchase
Any applicable shipping charges shall be clearly displayed during checkout before payment.
Pureveda reserves the right to offer free shipping on eligible orders from time to time.
Once an order is dispatched:
A shipment confirmation email and/or SMS shall be sent to the registered mobile number and email address.
Customers shall receive tracking details and courier information.
Tracking information may take up to 24 hours to become active after dispatch.
Customers may use the tracking number to monitor shipment status.
Address modification requests may be accepted:
Within 24 hours of order placement, and
Before dispatch of the order,
whichever occurs earlier.
Address change requests may be submitted through:
Email: support@purevedas.in
Website: https://purevedas.in
Once an order has been dispatched, shipping address changes may not be possible.
Currently, a single order can be shipped only to one delivery address.
Customers wishing to send products to multiple locations must place separate orders for each delivery address.
If an order is placed with incomplete or inaccurate address information:
Pureveda may contact the customer for clarification.
Dispatch may be delayed until complete information is received.
The Company shall not be responsible for delays caused by incorrect or incomplete information provided by the customer.
All products are packed using appropriate protective packaging materials to minimize the risk of damage during transit.
Packaging methods may include:
Corrugated shipping cartons
Protective wrapping
Tamper-evident packaging
Product-specific protective materials
Pureveda assumes responsibility for products until they are delivered to the customer through authorized delivery channels.
If products are damaged during transit, customers should immediately contact Customer Support and provide supporting photographs wherever applicable.
If a shipment is reported lost in transit:
The Company shall investigate the matter with the courier partner.
Additional time may be required for confirmation from the logistics provider.
Upon verification, Pureveda may:
Arrange replacement shipment, or
Process refund in accordance with the Company’s Refund Policy.
Customers may also request cancellation where applicable.
Delivery shall be considered completed when:
Physical acknowledgement is obtained, or
OTP verification is successfully completed, or
Electronic proof of delivery is recorded.
Product is handed over to the customer, and
Delivery confirmation is received through OTP, signature, or other approved verification methods.
Courier partners may attempt delivery up to three (3) times.
If delivery cannot be completed after multiple attempts due to customer unavailability, refusal to accept delivery, or incorrect address information:
The shipment may be returned to the Company.
The order may be cancelled at the Company’s discretion.
Applicable charges may be deducted where permitted by law.
Delivery may be delayed due to:
Natural disasters
Floods
Earthquakes
Severe weather conditions
Government restrictions
Public emergencies
Transport disruptions
Strikes or lockouts
Force majeure events
Other unforeseen circumstances
Pureveda shall not be liable for delays caused by events beyond its reasonable control.
If delivery cannot be completed within a reasonable time due to Company-related reasons, customers may:
Request order cancellation.
Seek refund as per the Refund Policy.
Contact Customer Support for assistance.
All such requests shall be processed in accordance with applicable consumer protection laws.
Pureveda reserves the right to modify, amend, update, or replace this Shipping & Delivery Policy at any time.
The latest version published on the official website shall prevail.
Pureveda
Website:
https://purevedas.in
Email:
support@purevedas.in
Address:
India
Pureveda
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